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Blue Screen STOP c000021a {Fatal System Error}

2.8K views 3 replies 2 participants last post by  bones58gdi  
#1 ·
Safe Mode has failed me. Cannot load last. Used a XP OS CD with SP2 on it for expanding winlogon. Computer will not allow me to reinstall over the existing XP. I have been using a different XP OS CD that has SP2 with the XP. Have not tried the appropriate XP OS CD yet but will next. Any thoughts or steps to rescue this computer. Have not backed up in several weeks but nothing too critical on this unit but itunes. We have several PC's and this is the most used. I had thought I had eliminated the AVSuite Spyware and Redirect issue using TSSDKiller but it came back with a vengence. In safe mode I was searching the registry for AVSuite references and deleting them. Reboot. BSD ;( Ouch.
Help me obie wan - you are my only hope.
 
#2 ·
Hi Bones, :wave:and welcome to TSF.

Not sure what you are trying to acheive but you should be running on SP3 and if you are and you're using a disc which has been slipstreamed with SP2 it won't work. Make another disc using this http://www.howtohaven.com/system/slipstream-xp-service-pack-3.shtml

I think there is a very good chance that your machine is infected. If the slipstream doesn't work......


Please click on the following link to produce the requested logs and start a new thread in the Virus/Trojan/Spyware Help section, NOT BACK HERE. If you still require assistance AFTER your logs are declared clean please post back here.

Click here >>>>> First Steps

Follow the instructions carefully. If you cannot complete any of the steps, go on to the next but don't forget to mention your problem to the analyst.

You will need to be patient as this section is usually very busy but a security analyst will be along to assist you as soon as one is available.
 
#3 ·
Don't recall updating to SP3 I think I am 99% sure I am still on SP2. The only thing I can do is load WIndows from the CD and get in to Set-up. I was hoping that I could work thru the Recovery Console to save the data on the computer. Way too much music on this thing to just give up.

Any ideas as to how I should proceed - it does NOT boot - goes to same BSD fatal system error c000021a every stinking time. Don't know how to get it to give me any logs.
 
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