XP 64bit fails to shut down fully. How to fix?

RetroSorteR · Feb 11, 2008

Hi all, this is my first post here so let me know if I need to add any more detail to this.

I have installed XP 64 bit on my pc. It is a ASUS P5V-VM SE DH mobo, socket 775 with a Intel Core 2 Duo processor, 2GB RAM. I installed all MS updates which included SP2. I downloaded all the latest ASUS drivers as I have misplaced the CD that came with the mobo. Also installed Open Office full version.

I have also installed Ubuntu 7.1 on a second partition, and done all the updates.

The problem is that Windows refuses to shut down. It will go through the motions and I get the "Windows is shutting down" screen, then the HDD shuts down but the PC remains on with the monitor still on the "Windows is shutting down" screen.

Windows will restart properly and also the Sleep mode works fine. Ubuntu will also shut down correctly.

I don't know what to do with this, any ideas?

Thanks for your help in advance.

RetroSorteR · Feb 13, 2008

Nobody have any ideas what to do with this?

XtabbedoutX · Feb 13, 2008

It sounds as if there is a service or program that is failing to quit.

Try forcing a shut down.

START>RUN

type CMD

type SHUTDOWN.EXE -F

See it will shut down that way.

hal3333 · Aug 30, 2010

Hmm, I have this problem too, and when I try "shutdown.exe /f" it shuts down. Any easy way to figure out which service it is?

Thanks,
-Hal

hal3333 · Aug 31, 2010

Okay, figured it out, it's the Automatic Updates service! :upset:

It wouldn't stop using the services control panel, so I set it to "Manual". Then I used sysinternals process explorer to find and kill the appropriate svchost.exe process and kill it, the system shutdown successfully. Furthermore, now that the Automatic Updates process is set to manual, the system shuts down without issue.

Lame! anyone know how to fix this, other than wait for MS to come out with a patch?

-Hal

Basementgeek · Aug 31, 2010

Hall333:

Please start your own new thread as this one 2 years old and now closed.

XP 64bit fails to shut down fully. How to fix?

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