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Antivirus system scan keeps on telling me I'm infected!

1.6K views 1 reply 2 participants last post by  tetonbob  
#1 ·
Ok, I think I'm doing something wrong here.

So, I'm "surfing the net" and all of a sudden a windows pops up on my screen that says I have 40 infections! Well, I've been on the internet since 2005 so I'm very experienced and I know that infections are bad. I really appreciate the nice folks at Windows Antivirus 2009 performing a free system scan on my Gateway machine so I called the number to thank them but no one answered. They must be busy solving peoples infection problems.

Fortunately though there was a remove button and all it would cost is 29.95. This is a good deal since it is less than $1 per infection. I bought the service and it said that all infections had been removed! I thought that would be the end of that but I guess I was wrong....

The next day I'm "surfing the net" and again I see that I have 40 infections! Now, I worked in the computer department at Best Buy so I'm usually pretty good about avoiding infections but this time I must not have been very vigilant because I keep on doing something that is getting infections on my machine. I'm definitely gumming up the works.

So, I again had to pay 29.95 to get my infections removed (The windows antivirus people let you do this as many times as you want, they don't only let you remove infections 1 time a year like the people at Norton or McAfee for example) and again my infections were removed.

Wouldn't you know it? The next day when I'm using my Friendster account I again have 40 infections!!! I was definitely annoyed at this point because I only had about 750 free hours left on my AOL account.

Well, I figured to heck with all this and I got a new computer. I knew which one to get since I'm an expert at the computer section in Best Buy and I made sure to ask Geek Squad which computer to buy that wouldn't get infections. The Geek Squad person said the one I got had Vista so it wouldn't get sick on me.

A week went by and I was sure that I had a computer that would never again get another infection but then out of the blue the system scan again tells me I have 40 infections! So I pay my 29.95 to remove them but stupid Vista is telling me something like, "this program isn't certified, are you sure you want to run, blah, blah blah blah...." I go ahead and tell Vista to run it because I'm like "well duh! I need to get rid of these infections! Then stupid NORTON asks me if I'm sure I want to remove the infections! I'm pretty sure it was telling me Antivirus 2009 wasn't safe because it was jealous that it didn't detect my infections.

So, for the moment I'm infection free but I'm wondering how to avoid infections when "surfing the net" in the future because paying 30 bucks every other day is starting the get expensive!!

Any Help here would be great, thanks!
 
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#2 ·
Hello and Welcome.

I'm not sure where you're surfing, but I suspect it's not always in the safest of places.

You've been had.

http://www.google.com/search?q=Windows Antivirus 2009

These things you've paid for are rogueware or scareware. They pop large warning messages that you've been infected, and of course are more than willing to "help you remove" what they themselves either placed on the machine, or have created false detections for, for a fee.

If you've paid for these with a credit card, you may have some recourse by disputing the charge.

If you want help with removing any current threats, and help protecting the machine against future threats, follow these instructions...

========================

We want all our members to perform the steps outlined in the link I'll give you below, before posting for assistance. There's a sticky at the top of this forum, and a
Having problems with spyware and pop-ups? First Steps
link at the top of each page.

---------------------------------------------------------------------------------------------

Please follow our pre-posting process outlined here:

http://www.techsupportforum.com/f50.../new-instructions-read-this-before-posting-for-malware-removal-help-305963.html

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed. I currently have as many open topics as I can effectively handle; this will have you back in queue with the proper logs so an available helper would be able to assist.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.


Also remember, security begins with prevention, and prevention begins at the keyboard.
 
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