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Lock Up Issues On HP Dv7 (Kernel 41 errors and constant freezing)

1.8K views 6 replies 2 participants last post by  writhziden  
#1 ·
Hello to all Tech Lovers!
Recently i had some sock up issues causing my pc to freeze randomly
Heres my full Specs (Model HP Pavilion dv7-6c06 ev)
Notebook, Screen: 17.3 LED LCD
CPU: Intel Core i7 2670QM 2.2 GHz,
RAM: 6 GB DDR3,
GPU: AMD Radeon HD 7690M XT,
Blu-Ray,
HDD: 1 TB HDD,
Secondary HDD: 1 TB HDD,
Windows 7 x64

Now with the critical error crushes the event viewer shows something like this !

- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2012-12-01T08:06:56.811235700Z

EventRecordID 72342

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer user-HP

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 0

Any ideas why this is happening?
 
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#2 ·
41 errors are often due to hardware overheating or faulting. Check your temperatures during idle, and then again while running something that stresses your computer, i.e. a computer game, virus scan, or hardware diagnostics utility.

Let us know what temperatures you see at idle.

Let us know what temperatures you see under stress.

Use the following programs to monitor the temperatures.​
 
#5 ·
Temperatures appear to be within limits. Try turning off the i7 turboboost feature within the BIOS if you have not done so already.


If that does not fix it, do some hardware testing:
NOTE:
  • If you are overclocking any hardware, please stop.
  • Run FurMark to test the display card for artifacts and temperature issues.

  • Run Display card memory tests to check the display card for memory problems.

  • Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Event Viewer. In Event Viewer, expand Windows Logs, click Application to let it load, right click Application and click Find.... Search for chkdsk or wininit to find the logs.
    For any drives that do not give the message:
    Windows has checked the file system and found no problems​
    run disk check again as above. In other words, if it says:
    Windows has made corrections to the file system​
    after running the disk check, run the disk check again.

  • Run all Basic tests with SeaTools: S.M.A.R.T. Check, Short Drive Self Test, Drive Information, Short Generic, and Long Generic. Run the tests for all HDDs.
  • If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

  • Run Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.

  • Run Prime95 to test your CPU, RAM modules, and general hardware.
 
#6 · (Edited)
Ok ill try all of these choices.

It seems that Freezes occur most of the time when i'm leaving the laptop Idle to download (mostly after 5-6 hours of beeing idle)
And a few time after i have Force RR (2-3 minutes ) and made a recovery

Also if not a faulty hardware from inside is there a posibility that it must be a faulty USB hardware plugged?
Been using a USB Wi-Fi stick Antennae and problems occured ever since but not sure though.I will post a full report of results when i finish :D
Thanks in advance
 
#7 ·
Yes, USB wireless network devices are known to cause problems on most systems. USB ports do not supply adequate power to run such devices in a stable manner. Please use the onboard wireless network adapter that is built into your notebook PC instead.
 
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